Customer Service
Welcome to AUORK Customer Service.
We’re here to help make your shopping experience smooth, safe, and satisfying.
If you have any questions about your order, our products, or our policies, you’ll find helpful information below — and if you still need assistance, our support team is just a message away.
How Can We Help You?
Order Support
Need help with an order?
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Order confirmation
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Order status & tracking
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Changes or cancellations (before shipment)
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Delivery-related concerns
Shipping & Delivery
We deliver across Major Countries.
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Orders are usually processed within 1–3 business days
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Estimated delivery time: 7–14 business days
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Tracking details are shared once your order is shipped
For more details, please visit our Shipping Policy page.
Returns & Refunds
Your satisfaction matters to us.
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Eligible products can be returned within 7 days of delivery
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Items must be unused and in original packaging
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Refunds are processed within 7–10 business days after inspection
For full details, please review our Refund & Return Policy.
Product Information
Have questions about our cosmetics, hair, or face care products?
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Usage guidance
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Ingredients & suitability
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Storage instructions
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Product availability
We recommend reviewing the product description pages, or contacting us for personalized help.
Payments & Security
We offer secure payment options through trusted payment gateways.
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UPI
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Debit/Credit Cards
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Net Banking
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Other available methods shown at checkout
Your payment information is processed securely and is never stored by us.
Account & Privacy
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Manage your account details
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Update shipping information
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Understand how your data is protected
Please refer to our Privacy Policy for more information.
Contact Us
If you need further assistance, our customer support team is happy to help.
Email: inquiry@auork.com
Address:
Agile Commerce
B-18, 1st Floor
Patparganj Industrial Area
New Delhi - 110092
Website: www.auork.com
Support Hours
🕘 Monday – Saturday: 10:00 AM – 6:00 PM IST
📅 Closed on Sundays & Public Holidays
We’re Here for You
At AUORK, customer satisfaction is our priority.
We’re committed to responding promptly and resolving your concerns with care and transparency.
✨ Thank you for choosing AUORK
